Return and Exchange Policy
At Visit Dothan, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help!
Items can be returned or exchanged within 30 days of delivery.
To qualify for a return or exchange, items must be in new, unused condition and in their original packaging.
Contact our customer support team at info@visitdothan.com or call us at 334-794-6622 to request a return authorization.
Once approved, package the item securely and include proof of purchase (e.g., receipt or order confirmation).
Ship or bring the item to the address provided by our support team.
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Items marked as final sale are not eligible for return or exchange.
For additional questions or assistance, feel free to reach out to our team at info@visitdothan.com or call 334-794-6622 .
We recommend uploading your business's logo on a solid-colored background. If you do not have a logo or do not have access to it, we recommend uploading a photo that represents your business.
Images should be at least 400px W x 400px H.
The image should allow for some spacing around the edges to accommodate various screen sizes.
The final image may vary slightly from the preview image provided.
